Privacy Policy

Last updated: October 15, 2025

Spiced Mood operates this store and website, including all related information, content, features, tools, products, and services, to provide you — our valued customer — with a secure and enjoyable shopping experience (the “Services”).
Spiced Mood is powered by Shopify, which enables us to process orders, manage inventory, and securely provide our Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our website or otherwise interact with us.
By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to any data that identifies, relates to, or could reasonably be linked to you. We may collect the following categories of personal information, depending on your interaction with our website and applicable law:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Payment details: Credit/debit card information, transaction details, and payment confirmation (processed securely via Shopify).

  • Account information: Username, password, preferences, and account settings.

  • Order information: Products you view, add to your cart, purchase, return, or exchange.

  • Communications: Any information you include when contacting our customer support.

  • Device and usage data: IP address, browser type, device information, and interaction with our website.

  • Cookies and tracking data: Used for website functionality, analytics, and marketing personalization.

2. How We Collect Information

We may collect personal data from the following sources:

  • Directly from you – when you place an order, create an account, or contact us.

  • Automatically – through cookies and similar technologies when you browse our site.

  • From service providers – including Shopify, shipping carriers, and payment processors.

  • From marketing partners – when you engage with our online advertisements or campaigns.

3. How We Use Your Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

To Provide and Improve Our Services

  • Process and deliver your orders.

  • Communicate updates and confirmations about your purchases.

  • Manage your account, returns, and exchanges.

  • Tailor product recommendations to enhance your shopping experience.

Marketing and Advertising

  • Send promotional emails, special offers, and product recommendations.

  • Show you relevant ads based on your preferences or previous browsing behavior.

  • You may opt out of marketing communications at any time via the unsubscribe link in our emails.

Security and Fraud Prevention

  • Detect, prevent, and investigate fraudulent or unauthorized activities.

  • Maintain a safe and secure shopping environment.

Legal Compliance

  • Comply with applicable laws and respond to lawful requests from public authorities.

4. Sharing Your Information

We only share your information when necessary to operate our business or as required by law. This includes sharing with:

  • Shopify, which powers our store and handles technical operations securely.

  • Payment processors such as Stripe or PayPal.

  • Shipping and logistics providers to fulfill your orders.

  • IT and analytics partners who help us improve performance.

  • Marketing partners for advertising purposes (only if you consent).

All third parties are required to handle your data in accordance with privacy and data protection laws.

5. Relationship with Shopify

Our store is hosted by Shopify Inc., which collects and processes data to provide its e-commerce platform.
Your information may be shared with Shopify and stored in countries outside your residence (including Canada and the United States).
Shopify’s privacy practices can be reviewed here: https://www.shopify.com/legal/privacy

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy — including legal, accounting, or reporting obligations.
Once no longer needed, your data will be securely deleted or anonymized.

7. Children’s Privacy

Our Services are not intended for children under the age of 18.
We do not knowingly collect personal data from minors. If you believe your child has provided personal information, please contact us at info@spicedmood.com to request its deletion.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance website functionality and performance.

  • Analyze website traffic and user behavior.

  • Personalize marketing content.

You can manage or disable cookies through your browser settings. Please note, certain features may not function properly without cookies.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data we hold.

  • Correction: Request corrections to inaccurate data.

  • Deletion: Request deletion of your data when no longer necessary.

  • Portability: Request a copy of your data in a transferable format.

  • Opt-Out: Withdraw consent for marketing or targeted advertising.

To exercise these rights, contact us at info@spicedmood.com.
We may need to verify your identity before processing your request.

10. Company Address and Contact Details

In compliance with UK e-commerce regulations, Spiced Mood provides its registered business details upon request.
For privacy and operational reasons, our company address is not publicly displayed on the website.
However, we are fully compliant with UK consumer protection requirements.
Customers may request our official business address at any time by contacting us at info@spicedmood.com.

Official Contact Email: info@spicedmood.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

11. International Data Transfers

Your information may be transferred and processed outside your country of residence, including to countries that may not provide the same level of data protection.
Where such transfers occur, we use safeguards such as the EU Standard Contractual Clauses to ensure adequate data protection.

12. Security of Your Information

While we take appropriate measures to protect your personal information, no system is 100% secure.
We use SSL encryption, restricted data access, and secure third-party services to safeguard your data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.
The updated version will always include the “Last Updated” date and will be posted on this page.