Shipping Policy

Last updated: October 15, 2025
Company: Spiced Mood
Official contact: info@spicedmood.com

At Spiced Mood, we aim to deliver your order quickly and accurately. This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

Please note: Orders are not processed on weekends or public holidays.

2. Estimated Delivery Time

Our average delivery time is 3–7 business days, depending on your shipping destination and local postal conditions.

Delivery times may vary due to:

  • High seasonal demand (e.g., holidays, sale events)

  • Customs clearance procedures

  • Local postal delays or natural disruptions

While we do our best to ensure timely delivery, please understand that international shipping times may occasionally be extended due to factors beyond our control.

3. Shipping Origin and Method

All orders are fulfilled and shipped directly from our trusted international supplier network, primarily located in China.

This structure allows us to offer you a wide variety of curated products at the best possible prices.
Depending on your location, customs duties or import taxes may apply. These fees are determined by your local customs office and are the responsibility of the customer.

4. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

The final shipping cost will always be visible before confirming your order.
Occasionally, we may offer free shipping promotions — these will be clearly indicated on our website.

5. Tracking Your Order

Once your package has been dispatched, you’ll receive a confirmation email with a tracking number and link to follow your shipment’s progress.

If your tracking shows no updates after 5 business days, please contact us at info@spicedmood.com and we will assist you.

6. Responsibility and Delivery Confirmation

  • If tracking information shows your package as “Delivered” to the address provided at checkout, the responsibility passes to the customer.

  • Please ensure your shipping address is entered correctly during checkout.

  • Any errors or incomplete details must be reported within 24 hours of placing your order.

  • Spiced Mood cannot be held liable for lost or misdelivered parcels due to incorrect addresses or unclaimed packages.

Tip: If you have not received your parcel but the tracking shows “Delivered,” check with neighbors, family members, or your local delivery office before contacting us.

7. Customs, Duties & Taxes

International shipments may be subject to import duties, customs fees, and local taxes.
These charges are not included in our product or shipping prices and are the sole responsibility of the customer.

Spiced Mood cannot influence or predict customs processing times, and delays caused by customs are outside our control.

8. Delivery Issues & Delays

If your order is delayed, missing, or encounters any issue during transit, please contact info@spicedmood.com with your order number and tracking details.
Our team will reach out to the carrier and provide an update or resolution as soon as possible.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately to speed up delivery or due to stock availability.
You will receive a separate tracking number for each shipment.

10. Company Address (On Request) & Contact

In compliance with UK e-commerce regulations, Spiced Mood provides its registered business address upon request.
For privacy and operational reasons, our company address is not publicly displayed on the website.
Customers may request our official business address at any time by contacting:

  • Email: info@spicedmood.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

11. Disclaimer

Spiced Mood is not responsible for:

  • Delays caused by customs, couriers, or natural circumstances.

  • Lost packages where the tracking status confirms delivery to the provided address.

  • Incorrect or incomplete addresses entered by the customer.

We will, however, do our best to assist you in resolving any delivery-related issue.