Return Policy

Last updated: October 15, 2025
Brand: Spiced Mood
Official contact: info@spicedmood.com

Spiced Mood wants you to love your purchase. If something isn’t right, this policy explains when and how you can return items and how refunds are handled. This policy applies to purchases made directly on our website.

1) Eligibility & Return Window

  • Return request period: You may request a return within 14 days of receiving the item (cooling-off period for eligible items).

  • Condition: Items must be unused, unwashed, undamaged, and in original condition, with all tags, labels, hygiene liners and packaging intact.

  • Try-on vs. wear: Trying on for fit is allowed; wearing beyond a try-on (e.g., visible wear, fragrances, make-up stains, deodorant marks, damage, removed hygiene seal) voids eligibility or may lead to a deduction for diminished value.

  • Hygiene-sensitive items: For hygiene reasons, lingerie, bikinis, underwear and similar intimate apparel are not returnable once the hygiene seal/packaging is opened, unless the item is defective.

  • Non-returnable items: Gift cards, final sale items (if marked), and items with tampered/removable hygiene seals once opened.

  • Exchanges: We currently do not offer direct exchanges. Please return the item per this policy and place a new order for the desired size/style.

Note on “multiple sizes” orders: You may order multiple sizes to try on; however, all returned items must meet the unused/like-new condition above. Items showing wear or damage may be refused or refunded with a reduction for diminished value.

2) How to Start a Return (RMA Required)

To keep your return smooth and trackable, please follow these steps:

  1. Request your Return Authorization (RMA) by emailing info@spicedmood.com within 14 days of receipt. Include your order number, the item(s), and reason for return (brief description or photos if relevant).

  2. You will receive return instructions and the correct return address (our supplier may use different return centers, including outside your country).

  3. Ship the item back at your own cost, using a trackable shipping service. Include the completed return form/RMA inside the parcel.

  4. Keep your proof of postage and tracking until your refund is processed.

Important: Returns without prior RMA approval or sent to the wrong address may be delayed or not processed.

3) Return Shipping, Duties & Fees

  • Return shipping costs are borne by the customer, including any international postage, customs duties, taxes, or handling fees for returning the parcel to our designated return center.

  • We strongly recommend track & trace and, where appropriate, insured shipping. Spiced Mood is not responsible for returns lost or damaged in transit.

4) Refund Timeline & Method

  • Once your return is received and inspected at the designated return center, we’ll email you about the approval or any adjustment (e.g., diminished value if applicable).

  • Approved refunds are processed to your original payment method.

  • We aim to process refunds within 5–14 days of receipt/inspection at the return center. Your bank or card issuer may take additional time to post the credit.

5) Damaged, Defective, or Incorrect Items

If you received a wrong, damaged, or defective item, email info@spicedmood.com within 48 hours of delivery with your order number and clear photos (outer packaging, shipping label, full product, and the issue close-up).
We will provide a resolution (replacement, refund, or other appropriate remedy) after verifying the issue.

6) Delivery Issues & Address Accuracy

  • Delivered but not received: If a parcel is marked delivered to the address provided at checkout, please check with household members/neighbors and your local carrier. Spiced Mood is not liable for parcels after carrier delivery confirmation. We’ll gladly assist you with carrier investigations where possible.

  • Undeliverable/returned to sender: If a parcel returns due to incorrect/incomplete address, unclaimed post, or failed delivery attempts, we can reship to an updated address (reship fees may apply) or refund the product price minus any two-way shipping and handling costs once/if the goods arrive back in acceptable condition.

  • Address errors: Please contact us within 24 hours of ordering if you need to correct an address. We’ll do our best to help if the order hasn’t shipped yet.

7) Order Changes & Cancellations

Orders are processed quickly. If you wish to cancel, please contact info@spicedmood.com immediately.

  • If the order has not shipped, we will attempt to cancel.

  • If the order has shipped, please use the returns process above after delivery.

8) Multiple Return Centers (International Supplier)

We work with an international supplier network. Depending on the product and origin, your item may need to be returned to a specific return address (including China or another country). Always follow the RMA instructions we provide via email to ensure your return reaches the correct facility without delays.

9) Proof & Packaging Requirements

  • Return items securely packaged to prevent damage.

  • Include the RMA/return form.

  • Use a trackable service and retain proof of postage and tracking number.

10) Company Address (On Request) & Contact

In compliance with UK e-commerce requirements, Spiced Mood provides its registered business address upon request. For privacy and operational reasons, our company address is not publicly displayed on the website. Customers may request our official company address at any time by contacting:

  • Email: info@spicedmood.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

11) Legal Notes

  • This policy does not affect any statutory rights you may have under applicable consumer laws.

  • We reserve the right to inspect returned goods and to refuse or adjust refunds for items not meeting the conditions above (e.g., signs of wear, damage, removed hygiene liners, missing tags, or missing components).